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Miraclon (hereafter: we, us, our) is committed to protecting and respecting your privacy.

This policy sets out the basis on which any information we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your information and how we will use it. By visiting this website, you are accepting and agreeing to the practices described in this Privacy Policy.

1. Information we collect from you

We will collect and process the following information about you:

  • Information you give us.This is information about you that you give us by filling in forms on (hereafter: our website) or by corresponding with us by phone, email or otherwise. It includes information you provide to us when you complete an online contact form, register on the website, subscribe to the newsletter, etc. The information you give us may include your e.g. name, date of birth, address, email address, phone number, country, company information.
  • Information we collect about you.During each of your visits to our website we will automatically collect the following information:
    • Technical information, including the Internet Protocol (IP) address used to connect your computer to the internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
    • Your device ID.
    • Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our website (including date and time), products/services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page and any phone number used to call our customer service number.
  • Information we receive from other sources.This is information we receive about you if you use any other website than ours that advertises or uses our services. We are working closely with third parties (including, amongst others, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers) and we will collect and process the information we receive from them

2. Cookies

Our website cookies. This helps us to provide you with a good experience when you browse on our website and also allows us to improve our website. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.

3. Use of your information

We use the information we hold about you in the following ways:

  • Information you give to us.
    • Registering you in programs;
    • Registering products;
    • Creating and maintaining accounts;
    • Processing, fulfilling, and following up on orders, as applicable;
    • Answering your e-mail;
    • Providing news about Miraclon products, offers, software upgrades, services, tips and projects;
    • Sending surveys;
    • Analysing aggregate data to increase our understanding of our customers and our ability to meet their needs.We also use this personal information to:
    • Provide you with information related to your account, the products or services you purchased from us;
    • Understand your needs and interests;
    • Improve our service;
    • Personalize communications.
  • Information we collect about you.We will use this information:
    • To administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    • To improve our website to ensure that content is presented in the most effective manner for you and for your computer/device;
    • To allow you to participate in interactive features of our service, when you choose to do so;
    • As part of our efforts to keep our website safe and secure;
    • To measure or understand the effectiveness of advertising we deliver to you and others, and to deliver relevant advertising to you;
    • To make suggestions and recommendations to you and other users of our website about goods or services that may interest you or them.
  • Information we receive from other sources.We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for following purposes:
    • To measure or understand the effectiveness of advertising we deliver to you and others, and to deliver relevant advertising to you;
    • To make suggestions and recommendations to you and other users of our website about goods or services that may interest you or them.

5. Disclosure of your information

You agree that we have the right to share your information with selected third parties including:

  • Our affiliates/other entities within the Miraclon group;
  • Our business partners;
  • Public authorities (including judicial and police authorities);
  • Banks and insurers;
  • Our professional advisors;
  • Providers of recruitment related services;
  • Our suppliers of IT related services;
  • Our suppliers of marketing related services;
  • Providers of online payment services;
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site.We will also disclose your information to third parties:
  • In the event that we sell or buy any business or assets, in which case we may disclose your information to the prospective seller or buyer of such business or assets.
  • If Miraclon or substantially all of its assets are acquired by a third party, in which case information held by it about its customers may be one of the transferred assets.
  • If we are under a duty to disclose or share your information in order to comply with any legal obligation or to protect the rights, property, or safety of Miraclon, our customers, or others. This includes exchanging information with public authorities (including judicial and police authorities) in the event of, for example, a cyber security incident.
  • If that is appropriate to achieve any of the purposes set out in section 3 of this Privacy Policy.

6. Transfer of your information

We may transfer your information to a destination outside the European Economic Area (the EEA), if that is appropriate (i) to achieve any of the purposes set out under section 3 and/or (ii) to disclose your information to a third party in accordance with section 4 of this Privacy Policy.

If we transfer your information outside of the EEA, we will make sure that your information is protected by the following safeguards:

  • The laws of the country to which your information is transferred ensure an adequate level of data protection (Article 45 GDPR); or
  • The transfer is subject to data protection clauses approved by the European Commission (Article 46.2 GDPR).If you wish to receive more information relating to the transfers of your information and/or the safeguards that have been implemented (including on how to receive a copy thereof), you can contact us through the contact details set out in section 12 below.

7. Your rights

You have certain rights regarding the information we hold about you. These rights can be exercised by contacting us as set out below:

  • You have the right to access the information we keep about you – this is because we want you to be aware of the information we have about you and to enable you to verify whether we process your information in accordance with the applicable data protection laws and regulations.
  • You have the right, under certain circumstances, to block or suppress further use of your information. When the processing is restricted, we can still store your information, but we can no longer use it.
  • If your information is inaccurate or incomplete, you have the right to request the rectification of your information.
  • You have the right, under certain circumstances, to request the deletion or removal of your information from our systems.
  • You have the right to lodge a complaint about the way we handle or process your information with your national data protection authority.
  • If our processing of your personal information is based specifically on your consent, you have the right to withdraw that consent at any time. This includes your right to withdraw consent to our use of your information for direct marketing purposes.
  • You have the right to obtain from us, under certain circumstances, your information in a structured, commonly used and machine-readable form so you can reuse it for your own purposes across different services. For example: if you want to work with a different service provider, this enables you to move your information easily and in a secure manner to this new service provider.You also have the right to object to certain types of processing, including processing for direct marketing purposes.However, note that we may need to retain certain information, for example for legal or administrative purposes (e.g. keeping of accounting records).For all requests set out above, please send us an email with “data privacy request” in the subject line and include a copy of your identity card or another proof of your identity (e.g. driver’s license) to help us prevent unauthorised individuals from accessing, changing or deleting your information. We will respond to your request as soon as practically possible. If we need more than one month (from receipt of your request) to respond to your request, we will come back to you and let you know.

8. Security of collected information

We have implemented a number of security features throughout our website in order to prevent the unauthorized release of or access to collected and/or received information. We have endeavored to create a secure and reliable website for you but note that the confidentiality of any communication or material transmitted to or from us or any other party via our website or email cannot be guaranteed. We accept no responsibility or liability for the security of information transmitted via these methods.

9. Retention of your information

The information we hold about you will be retained in a manner consistent with the applicable data protection legislation. In any event, your information shall not be kept longer than is necessary to achieve the purposes stated in this Privacy Policy.In particular, we will only keep:

For example:

  • Your information relating to your purchase for as long as needed to complete all invoicing and payment processes in respect of such purchase.
  • Your information relating to your online query for as long as needed to provide you with the requested information.


  • The processing of your information is necessary in connection with any actual or potential dispute (e.g. we need this information to establish or defend legal claims), in which case we will keep your information until the end of such dispute; and/or
  • The retention is necessary for us to comply with any legal or regulatory obligation (e.g. for tax purposes), in which case we will keep your information for as long as required by that obligation.

10. External websites

Our website may, from time to time, contain links to and from websites of our partner networks, advertisers and affiliates. To the extent that hyperlinks or banner advertisements incorporating hyperlinks are utilized to access third party websites you should be aware that these third-party websites are not controlled by us and have their own privacy policies. Therefore, they are not subject to this Privacy Policy and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any information to these websites.

11. Agreement with collection and use of your information – changes to our Privacy Policy

By using this website, you acknowledge that you have read the terms of this Privacy Policy and that you agree with the collection and the use of your information as set out above.

Miraclon employs technology and uses public watch list data obtained from Descartes Systems Group to screen all export orders in compliance with US Federal and International rules and regulations regarding export controls for denied and restricted parties.

We may amend this Privacy Policy from time to time. Any changes we make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to the Privacy Policy. Your continued use of this website following the posting of changes to this Privacy Policy will indicate your acceptance of these changes. This Privacy Policy was most recently updated on 4 November 2020.

12. Contact details

If you have questions or concerns about your privacy when using a Miraclon website, please contact us by e-mail at or by mail at

Miraclon Belgium BV
Attn. Legal Department
Excelsiorlaan 32-34
1930 Zaventem