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US & Canada Region Customer Care

Our customer care and service teams are here to help you with your requests and general service questions about FLEXCEL Solutions.

USC Customer Care & Service Support: +1 (800) 795‑2501

Customer Care Email: USCCustomercare@miraclon.com

Service Email:USCservice@miraclon.com

Service Hours: 8 AM – 8 PM EST; Voicemails accepted after hours
Customer Care: 8 AM – 5 PM EST; Voicemails accepted after hours

At Miraclon, we provide dedicated email contacts for Customer Care and Technical Support to ensure your inquiries are directed to the appropriate team for prompt assistance.

When to Contact Customer Care:

  • Order Inquiries: For questions about placing new orders, order status updates, or modifications to existing orders.
  • Account Information: To update your account details, billing information, or address changes.
  • General Inquiries: For information about our products, services, or company policies.

When to Contact Technical Support:

  • Technical Assistance: If you encounter issues with our products or need troubleshooting help.
  • Product Setup and Installation: For guidance on installing or configuring our equipment or software.
  • Maintenance and Repairs: To schedule maintenance services or request repairs for your equipment.

To request Miraclon online ordering please go to: https://partners.miraclon.com